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FAQ

PandaPal is designed for all families, regardless of language background or experience. The printable products are bilingual, making it easier for monolingual parents to follow the story! Additionally, we have QR codes built into all products providing instant video and pronunciation support! We also provide live Chinese classes to engage the kids more in practicing their Chinese skills.
PandaPal has a QR codes attached to each product, which would provide instant audio or video and pronunciation support. We also provide live Chinese classes to engage the kids more in practicing their Chinese skills.
Sales tax will be charged to Tennessee residents.

We stand behind our products and your satisfaction with them is important to us. However because our products are digital goods delivered via Internet download we generally offer no refunds.

If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request. Please check out our FREE sample reader by signing up our newsletter with your Email.

Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase. 

To request a return, please contact us at info@pandapalchinese.com. Your refund will be credited back to the same payment method used to make the original purchase on the Site.